Frequently asked questions.

To best care for your order, we use two methods. Smaller items, such as chairs and small tables, are sent via standard courier, who will typically deliver to your door. Large furniture is shipped via freight companies for safe curbside delivery to the building entrance. This standard freight service does not include carry-in. This is a general policy of carriers for safety and insurance reasons: the driver usually works alone, on-site conditions are unpredictable, and their insurance does not cover damages inside your home. However, we sometimes deliver personally and are always happy to help. If carry-in is crucial for you, please message us before buying to find a solution.

Receiving a damaged item is incredibly frustrating, and we are here to help you through it. Our ability to resolve this is entirely dependent on the shipping company's strict rules. It is essential to inspect the package in the courier's presence and fill out a damage report if you find any issues. This report is the only document the carrier accepts for an insurance claim. Unfortunately, without it, we are unable to get compensation, which prevents us from sending a replacement or issuing a refund. Your cooperation here is essential for us to help you effectively.

The beauty of our work lies in its uniqueness. Our furniture is handmade from natural wood, so please expect charming variations like unique grain or colour tones. For natural fabrics like linen, its charm is in its authenticity: minor slubs or uneven fibres are not defects but proof of its natural origin. Linen also requires mindful care as it is less friction-resistant than synthetics. Please also remember that screen colours may vary. We want you to be confident, so feel free to ask us for more photos or fabric samples.

We pour our hearts into crafting each personalised piece just for you. Because your custom furniture is made to your specific requirements, it cannot be restocked, and for this reason, we cannot accept returns, in line with EU law. Standard order cancellations are possible within 48 hours. If you wish to make changes to a custom order, such as colour or size, please contact us immediately. Changes may not be possible or may incur costs after production has begun, as materials may already have been ordered.

We believe true quality craftsmanship is worth the wait. All our furniture is handmade to order in our small upholstery workshop with great care and attention to detail. This hands-on process is what makes our pieces special. The production lead time is from 1 to 6 weeks before your item is ready for dispatch. You can find the estimated delivery timeframe for your specific country in the item description.

We want you to enjoy your new furniture as soon as possible, so we design our pieces for simple, intuitive assembly. We try to avoid assembly where possible, but to minimise transport costs and reduce the risk of damage, it is sometimes necessary. You will receive clear instructions and all necessary parts. While most people find it straightforward, please know that we are always here to help if you have any questions during the process. Your peace of mind is important to us.

For our wonderful customers outside the EU, we want to provide a transparent shipping experience. Please be aware that your country's customs office may apply import duties or taxes upon arrival. These fees are determined entirely by your local authorities and are beyond our control. The buyer is responsible for these charges. To avoid any surprises, we highly recommend contacting your local customs office for information on potential costs before you order.

We proudly stand behind our craftsmanship. We offer a warranty covering manufacturing defects discovered upon arrival. This does not cover damage from improper use, normal wear and tear, or issues caused by environmental factors such as humidity. If you have any concerns about your piece after delivery, please contact us. We are committed to ensuring you are happy with your furniture and will always look for a fair solution.

To help your furniture last for generations, we recommend gentle care, avoiding direct sunlight and harsh chemicals. We are happy to provide detailed care instructions upon request. For a smooth delivery, please double-check your shipping address at checkout. The buyer is responsible for any redelivery costs due to an incorrect address or a refused delivery. This helps us ensure a predictable and fair process for all our customers.